Terms of service

1. Acceptance of these terms

These Terms of service ("Terms") are a binding agreement between you and Quote Falcon ("Quote Falcon", "we", "us", "our") governing your access to and use of quotefalcon.com, your dashboard, your public quote request page, the quote pages your clients receive, and every related feature (together, the "Service"). By creating an account or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.

If you're using the Service on behalf of a business, you confirm that you have authority to bind that business to these Terms, and "you" refers to both you and that business.

2. The Service

Quote Falcon is a self-serve platform that lets businesses that do one-off jobs ("Account Holders") publish a quote request form, so their customers ("Clients") can describe a job, answer the Account Holder's questions, give a preferred date and time of day and an address, and attach photos. The Account Holder reviews each request, sends the Client a quote made of line items (with optional tax), and the Client can accept the quote online, agreeing to the Account Holder's terms where the Account Holder requires it and, where the Account Holder takes card payments, paying a deposit. Account Holders can then schedule the job, send reminders, and collect the balance by card or record a payment made another way.

Quote Falcon does not provide the underlying work being quoted (renovations, moving, tattooing, repairs or anything else) and does not set, review or guarantee any price. We provide the software Account Holders use to manage their own quote requests, quotes and jobs.

Emails the Service sends to your Clients on your behalf (request confirmations, quotes, follow-ups, job confirmations, reminders, payment reminders, thank-you emails and payment receipts) are a convenience, not a guarantee. Automatic emails to Clients are limited per account per day, may not be delivered or read, aren't sent to an address that fails our check that it can receive mail (payment receipts excepted), and a Client can unsubscribe from some of them. Don't rely on them as your only way of reaching a Client.

3. Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract to create an Account Holder account.
• Accounts are created and accessed through "Continue with Google" or a one-time sign-in link emailed to you. We do not issue or store passwords. Keeping your Google account and your email inbox secure is your responsibility, and we are not liable for any loss arising from a compromised Google account or email account.
• You're responsible for the accuracy of the information in your account, your quote page and your quotes, and for all activity that happens under your account.
• One quote page per Account Holder account unless we agree otherwise.

4. Your quote page, quotes & content

You are solely responsible for the content of your quote page and of every quote you send: descriptions, prices, quantities, taxes, deposit amounts, terms, cancellation and refund policies, and any questions or policy text you configure. You represent that this content is accurate, that you are legally entitled to offer the work you quote, and that your quote page, your quotes and your business comply with all laws, licensing requirements and regulations that apply to your business and location (including consumer protection, tax, contractor licensing, health and safety, and industry-specific rules).

A quote you send, and a Client's acceptance of it through the Service, is an arrangement between you and the Client. Quote Falcon records the acceptance, including the Client's electronic signature (the name they typed, the time, and the IP address and browser it came from), and the terms shown at that moment as a convenience; it does not draft, review or enforce your terms, and nothing in the Service is legal advice about whether your quote or terms form a binding contract where you operate.

This includes every question your quote form asks, and what you do with the answers. You decide which questions to ask, and you are solely responsible for making sure they, and any decision you make based on them (such as who you quote, at what price, or whose job you accept), comply with all anti-discrimination, human rights, consumer protection, privacy and other laws that apply to you. You must not use the Service to ask for, collect or act on information in a way that unlawfully discriminates against anyone (for example, based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, familial or marital status, or source of income, where protected).

Starter questions, questions written or changed by our AI form builder, and other preset content we provide are optional templates offered for convenience only. They are not legal, financial or professional advice, may not suit your business or comply with the rules where you operate, and it is your responsibility to review, edit or remove them before and while you use them.

Quote Falcon does not review, verify or endorse the accuracy, legality or quality of any Account Holder's work, quotes, pricing, policies or questions.

5. Your relationship with your clients

Quote Falcon is not a party to any agreement or transaction between you and your Clients.

• We do not hold or guarantee any payment between you and a Client. Clients pay you directly, however you arrange it (cash, e-transfer, cheque, a card reader, and so on), entirely outside the Service, except where you've connected Stripe, which is subject to the additional terms in Section 7.
• You are solely responsible for doing the work you quote, collecting payment, handling cancellations, refunds, deposits, complaints and disputes with your Clients, and complying with any consumer protection or contract law that applies to those transactions.
• Quote Falcon has no visibility into, and no liability for, whether a quoted job actually took place, was paid for, or was satisfactory to either party.
• Our automated spam screening (VPN or proxy detection and hCaptcha, see Section 9, and your own spam lists, see our Privacy policy) is provided to reduce spam and fraudulent requests, is not perfect, and should not be relied on as your sole safeguard against fraud. You choose which of these protections are on in Settings; turning one off is your decision and your responsibility.

6. Fees

• Using the Service is free. There is no subscription, no paid plan and no charge per quote request or quote.
• The only fee is the platform fee on card payments taken through Stripe, described in Section 7. Payments you collect any other way (cash, e-transfer, cheque, or a card reader outside the Service) carry no Quote Falcon fee.
• We may introduce new fees or change the platform fee on reasonable prior notice, consistent with Section 16. A change never applies to a card payment taken before it takes effect.
• Taxes on what you charge your own Clients are your responsibility, including deciding whether to add tax to a quote and at what rate.

7. Payments via Stripe

Card payments are an optional feature, off until an Account Holder connects a Stripe account under Settings > Payments & deposits. With it on, a Client can pay a deposit by card when accepting a quote (a percentage of the quote, a fixed amount, the full price, or the first stage of a payment schedule, as the Account Holder sets), and can pay a deposit, a stage of the payment schedule or the remaining balance through a payment request the Account Holder sends for a job.

• Using this feature requires connecting your own Stripe account through Stripe Connect. You are responsible for complying with Stripe's own terms of service and Connected Account Agreement, and for any information you provide to Stripe.
• Every charge is made on your own connected Stripe account, not on any Quote Falcon account. Quote Falcon is not a party to the charge and never holds the funds. You see and manage each charge in your own Stripe Dashboard, and the money is paid out to you on your own Stripe payout schedule.
• Quote Falcon deducts a platform fee, currently 1% of each card charge, through Stripe Connect's application fee. This is on top of Stripe's own processing fees, which Stripe sets and charges you directly. The platform fee is non-refundable: it is retained even if you refund all or part of the underlying charge to your Client, or lose a dispute.
• A card payment may first be authorized (held on the Client's card) and captured shortly after. A hold that is never captured, for example because the job was cancelled before capture, is released and the Client isn't charged. If the job is marked as spam before capture, the hold is kept as it is until you mark the job as not spam (which captures it) or delete the job (which releases it).
• You, not Quote Falcon, are solely responsible for refunds, chargebacks and disputes arising from a Stripe charge, which you handle in your Stripe Dashboard. Quote Falcon bears no liability for the outcome of any refund, chargeback or dispute.
• When a deposit (rather than full payment) is collected, you are solely responsible for collecting any remaining balance from the Client, and for your own policies regarding deposits, cancellations and no-shows.
• The Service never charges a Client on its own for a cancellation or a no-show. Cards aren't saved, so no fee can be charged later. Money already captured is never refunded automatically; any refund is yours to make in your Stripe Dashboard.

8. Acceptable use

You agree not to, and not to permit others to:

• Use the Service for anything illegal, fraudulent, or for a business you're not legitimately entitled to operate.
• Without limiting the foregoing, use the Service to advertise, quote, arrange, or accept or process payment for any illegal goods, services or activity, including without limitation: the manufacture, sale or distribution of controlled substances or illegal drugs; prostitution, escort services, or any other exchange or offer of sexual acts or sexual services for compensation; or human trafficking or exploitation of any kind. This prohibition applies regardless of whether such activity is lawful in any particular jurisdiction in which you or your Clients are located.
• Use the Service to send spam, or to submit fake or abusive quote requests on someone else's quote page.
• Attempt to bypass, disable or circumvent our spam, VPN or proxy or hCaptcha protections.
• Scrape, reverse-engineer, decompile or attempt to extract the source code of the Service, or probe or scan it for vulnerabilities without authorization.
• Resell, sublicense or provide the Service to third parties as your own product.
• Upload content that is unlawful, infringing, defamatory, or that violates the rights of any third party.
• Ask questions, collect information, or screen, price or refuse Clients in a way that unlawfully discriminates against anyone.
• Interfere with or disrupt the integrity or performance of the Service or the data it contains.

We may suspend or terminate access for violating this section, as described in Section 15.

9. Third‑party services

The Service integrates with third-party services, including Google (optional sign-in), Stripe (card payments, see Section 7), hCaptcha, IP and network lookup providers, an email-verification provider, an address-search provider, an AI provider (for writing and changing quote forms), and hosting, network, email and backup-storage providers (each named in our Privacy policy). These services are governed by their own terms and privacy policies, are outside our control, and we are not responsible or liable for their availability, accuracy, security, or any acts or omissions of the companies that operate them.

10. Intellectual property

Quote Falcon and its licensors own all right, title and interest in the Service itself: the software, design, branding and underlying technology. Nothing in these Terms transfers any of that to you, beyond a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

You retain ownership of the content you and your Clients submit through the Service (business details, logos and photos, questions, quote requests, quotes, job and client records). You grant us a worldwide, royalty-free license to host, store, process, transmit and display that content solely as needed to operate the Service for you.

11. Your data‑protection responsibilities

As described in our Privacy policy, you (the Account Holder) are the controller of the personal data your Clients submit through your quote page, and Quote Falcon processes it on your behalf. You're responsible for having a lawful basis to collect that data, for giving your Clients any notices required by law, for only using their data for legitimate purposes related to quoting and doing their job, and for complying with data protection laws that apply to you (which may include, depending on where you and your Clients are located, laws such as PIPEDA, GDPR or state privacy laws). This includes any consent or notice your Clients need before you collect their details and photos, or before the Service emails them on your behalf.

Sensitive information. Quote Falcon is a quoting tool, not a records system for health, financial or other regulated information. It is not HIPAA compliant, and we don't sign Business Associate Agreements (BAAs) or similar agreements. Ask only what you need to quote and do the job, and don't use the Service to keep information the law requires you to hold in a system meeting stricter rules. You're responsible for any sensitive information you choose to collect.

12. Disclaimer of warranties

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure or free of harmful components, that any spam, vpn or hcaptcha screening will catch all abusive activity, or that email notifications or any other feature will function without interruption or error. You use the service at your own risk.

In particular, we don't offer a service level agreement or uptime commitment, and the Service may be unavailable at times, including for maintenance. Support is by email only, and we don't promise a response time. Answers in the help chat are pre-written help articles picked automatically and may not fit your situation. Keep your own record of the quotes and jobs that matter to you.

13. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Quote Falcon, its owners, officers, employees or agents be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any loss of profits, revenue, business, goodwill, jobs, quote requests or data, arising out of or related to your use of, or inability to use, the service, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these terms or the service, for any and all claims, will not exceed the greater of (a) the total platform fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) fifty us dollars ($50).

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you; in those cases, our liability is limited to the smallest extent permitted by law.

14. Indemnification

You agree to defend, indemnify and hold harmless Quote Falcon and its owners, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) the content of your quote page, your quotes, or the work you offer and do; (c) your relationship, transactions or disputes with your Clients; (d) your violation of these Terms or any applicable law; or (e) your violation of any third party's rights, including data protection rights.

15. Suspension & termination

You may stop using the Service and close your account at any time, either yourself from Settings > Account (Delete my account, which permanently deletes the account and everything in it) or by contacting us. Deleting your account releases any uncaptured card holds on your jobs, so those Clients aren't charged; charges already captured stay in your Stripe account. We may suspend or terminate your account, immediately and without notice, if we reasonably believe you've violated these Terms (including Section 8), engaged in fraudulent or abusive activity, or if required to do so by law.

Upon termination, your right to use the Service ends immediately. Platform fees already taken are not refunded. We will handle any retained data as described in our Privacy policy. Sections of these Terms that by their nature should survive termination (including Sections 6, 7, 10, 12, 13, 14 and 17) will survive.

16. Changes to the Service or these terms

We may add, change or remove features of the Service at any time, and may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes (including any change to fees), provide additional notice, such as an in-dashboard message or email. Continuing to use the Service after a change takes effect means you accept the revised Terms.

We may also stop offering the Service altogether. If we do, your account and everything in it, including your Clients' data, will be deleted. We don't promise advance notice, so keep your own copy of anything you need (you can export your jobs and clients to Excel at any time).

17. Governing law & disputes

These Terms are governed by the laws of Ontario, Canada, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in that jurisdiction, and you consent to their personal jurisdiction. Before filing a claim, you agree to first contact us at the address in Section 19 so we can attempt to resolve the issue informally.

18. General provisions

• Entire agreement. These Terms, together with our Privacy policy, are the entire agreement between you and Quote Falcon regarding the Service, and supersede any prior agreements on the subject.
• Severability. If any provision of these Terms is found unenforceable, the rest will remain in full effect, and the unenforceable provision will be replaced with one that most closely reflects its original intent.
• No waiver. Our failure to enforce any right or provision won't be considered a waiver of it.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition or sale of assets.
• Force majeure. We are not liable for any failure or delay caused by events outside our reasonable control, including outages of third-party services we depend on (such as Google or Stripe).

19. Contact us

Questions about these Terms? Reach us at hello@quotefalcon.com. We offer support by email only. Quote Falcon is operated from Grimsby, Ontario, Canada.